FAQ about sending SMS from HubSpot with TextingHouse

TextingHouse is a professional platform that allows businesses to send SMS messages. By integrating it with HubSpot, you can automate your communications, track conversations, and improve your interactions with your prospects and customers.

It's very easy to connect TextingHouse to HubSpot to send your first SMS messages.
To do this, follow our step-by-step guide.

• Centralization: Manage your SMS messages directly from HubSpot.
• Automation: Create workflows that include sending SMS messages.
• History: Track all conversations in the HubSpot contact record.
• Engagement: Send personalized messages to increase customer engagement.

Test the Hubspot integration directly! It's very simple, free, without commitment and 10 SMS are offered for testing purposes.
Follow the installation guide then the user guide to send your first SMS!

With TextingHouse, there is no subscription or commitment. You buy directly and independently a pack of SMS credits:

• either by credit card, in which case your invoice and the credits are available immediately.
• or by bank transfer, in which case a proforma will be issued to allow you to make the transfer. Upon receipt of the transfer, the invoice will be issued and the SMS credits will be allocated.

You will discover the decreasing prices for your country on our price page.
The credits are valid for 18 months.

Two alert emails are sent to notify you of the decrease in your credit: the first when your credit reaches 30% of the purchased amount and the second at 10%. An email alert will also be issued when your account runs out of credit. In this case, SMS will stop being sent and will not be retained.

• Is there a limit on HubSpot Contacts or Users? No, there is no limit.
• The TextingHouse platform operates 24/7. The only limitation is when sending commercial SMS messages.

On each HubSpot Contact card, you will find on the right an "SMS" box with a "Send an SMS..." button. Direct SMS sending is also possible from a Company, Ticket and Transaction card. In this case, it is possible to send the SMS to the Contact(s) associated with the card.
More information on sending a single SMS in the user guide.

To send an SMS communication to multiple contacts in a few clicks, it is possible to create a workflow on a contact list.
Step by step in our user guide.

Yes, TextingHouse's integration with HubSpot allows you to add SMS sending actions into your workflows. You can set up triggers (for example, when a contact fills out a form or reaches a certain lifecycle stage) to automatically send an SMS.
Learn more about sending via HubSpot workflows in the user guide.

For your workflow sends, TextingHouse supports message personalization via HubSpot's dynamic tags. You can directly insert a first name, last name, or any other information from your contact.

TextingHouse allows you to send all the characters of the GSM 03.38 standard. This includes the French accents 'é', 'à', 'è' but does not allow you to send circumflex accents, certain special characters, or emoticons (which would reduce the maximum length of SMS messages).
TextingHouse only allows you to send SMS messages. TextingHouse does not offer MMS messages.

Also note:

• Some special characters count double;
• The € character is transformed into E;
• Refused accented letters will be replaced by the letter without an accent;
• Some unauthorized characters will be automatically deleted.

To know the exact text that will be sent, you can directly write your draft message on the single SMS sending interface from a Contact, Company, Ticket and Transaction file.

The sender name is the name that appears on your correspondents' mobile phones instead of the phone number.
With TextingHouse, it is possible and even recommended (unless you want SMS recipients to be able to reply to you) to obtain the sender name corresponding to your brand.
However, we also encourage you to sign your SMS because we cannot guarantee the display of the sender name, depending on the operators and sending countries.

Generic words and first/last names of people cannot be privatized. Only trade names or brands that you own are authorized.

Please note: Some countries, including the USA and Canada, do not allow the customization of the sender name. Contact us for more details.

The configuration of sender names (or sender id) is done directly on the TextingHouse interface. Refer to our guide Sender ID configuration for HubSpot.

Yes, for each SMS response received, an event is added to the contact's timeline.
More information on Follow-up of responses received.

Please note that it is only possible to respond to sent SMS messages if no sender name has been set for your SMS.
The event indicates in particular the original SMS message and the response received.

It is possible to be notified of SMS replies by creating a workflow. This workflow will have as trigger the receipt of a receipt and as action the means of notification that you will choose.
More information on the creation of Workflow triggered upon receipt of a response.

Did you know that text messages is a very effective means of communication ? It is instantly delivered on people’s mobile phone. Most people read all of their SMS. Conciseness and reading speed are what we want in today’s society, a few seconds and the recipient absorbs the information… or not!

Indeed, a clumsy and non transparent communication can soon be perceived negatively. Moreover, communicants must constrain themselves to comply with laws on the respect for private life and the code of ethics.

There is two different types of SMS communication:

• SMS for services. They deliver qualitative information to a recipient, such as confirmations of delivery, of appointment, files to be completed, … These text messages must clearly mention the sender name which the recipient have to contact if he wants to stop this service.
• Commercial SMS: sales advertisements, sales demonstrations, sendings of discount vouchers, advertising links, … Commercial SMS must not only clearly mention the sender name, but also contain information on the unsubscribing process.

The first rule to observe is that you need to get people’s authorization before you send them SMS: this is often called the opt-in.

Then, in order to respect the rules and laws but also to maximize the effect that your SMS communication has on your recipients,

• SMS Heading : We advise you to include a heading to your all your messages, a commercial, product, store or brand name, the name of your company or establishment… Example of a message with a heading : « My Store> Dear Alicia, we have great news : our private sales begin on Saturday. Your private code is 53621A. Audrey. Reply STOP to unsubscribe » Advantage : the sender is clearly mentioned and the recipient can unsubscribe easily. Drawback : the recipient receives a message from an unknown number or common to many senders.
• Sender ID : The recipient receives a SMS not from a number but directly from a wording that will clearly announce the sender as being for example ‘My Store’. Advantage : the recipient can identify the sender before reading the message. Drawback : the sender ID is not guaranteed to be seen in all countries and does not allow the recipient to replay STOP to unsubscribe. Thus you must include in your message something like ‘Send STOP to 06…….’ or ‘unsubscribe at www.mystore.com/unsubscribe’. The sender ID is submitted for a manual validation at TextingHouse before use, you must provide proofs of intellectual property or of registered trademark.

When writing a text message with TextingHouse, you can say whether it is a commercial SMS or not, and you can choose an SMS heading or a sender ID, an automatic (handled by TextingHouse) or personalized opt-out procedure.

All commercial SMS (Commercial Message = Yes) must include the words ‘STOP sms-s.top’ at the end of your message text.

TextingHouse will then automatically collect your recipients’ STOPs to allow them to unsubscribe from your communications.

When receiving a STOP, TextingHouse fills in the contact’s ‘th_stopsms’ property.

If you want to use this property (in your workflows for example), you can add it to the contact property of your account.
See STOP recording in the user guide.

If your SMS messages are not being sent, here are some checks to make:

1. Check the triggering of your workflow:
   On HubSpot, from the list of workflows, click on 'More > Show details' of the workflow concerned and consult the "Action logs" as well as the "registration history" of your workflow. Check that the workflow triggers are correct and that the SMS sending actions are successfully carried out.
2. Check the configuration of the SMS sending action:
   On your SMS sending action, check that the 'Send to this number(s)' field is completed with data that exists for your contacts (usually, for a workflow based on Contacts, this will be the "Mobile phone number" field).

If you encounter any problems:

• Check our guides and this FAQ to solve your problem.
• Contact our customer support via chat or via the contact form.